This page is designed to provide you with information about how we use the personal data and information that you provide to us during your use of the ao.com website or mobile app and any communication (for example telephone) made between us relating to such use.
Martin-Saunders Property Services Ltd (trading as Cobb Amos) is the data controller of the information you provide. Martin-Saunders Property Services Ltd (trading as Cobb Amos) is a company registered in England and Wales with registered number 0475 6179 and our registered office address is 14 King Street, Hereford HR4 9BW
The information we collect includes: name, address, email & telephone numbers. We only collect, keep, use or share your information for genuine business purposes, when you’ve approved us to do so, or when we’re obliged to legally. There are a few reasons why we use your personal details:
For Martin-Saunders Property Services Ltd (trading as Cobb Amos) to be allowed to process your personal data, we must have a legal basis for the processing. The data protection legislation sets out what these basis are. We have described below the different basis that we rely on and provided examples of the processing.
There are some contractual reasons why we have to process your personal data. We need to process the personal data that you provide in order to fulfil our part of the contract/agreement. If you do not provide your details we won’t be able to complete your order.
Sometimes we are required to process the personal data that we hold about you for legal reasons – for example, money laundering regulations, right to rent checks, referencing for rental properties, checking your financial position when purchasing.
We also rely on being able to process your personal data on the basis that it is in our legitimate interests. When we do this we will always consider your interests and balance any positive or negative impact relating to such processing and your legal rights relating to data protection. The legitimate interests of Martin-Saunders Property Services Ltd (trading as Cobb Amos) do not automatically override your interests.
If you do not want us to process any of the personal data we have listed as being processed for legitimate purposes, you have the right to object. For more information see the section below relating to your rights. Please note that if you object we may still continue to process your personal data in certain circumstances. Please also remember that if we can’t process your personal data for these purposes your customer experience may not be as enjoyable.
Our legitimate interests include:
In some cases, we will ask whether you would like us to process your personal data. For example, if you would like us to notify you when a property matching your requirements becomes available or if you enter into a competition. If you provide us with consent, you may withdraw it at any time by contacting us.
We may contact you by telephone to arrange appointments, follow up feedback, recommend other properties to you, update you on your sale/purchase/letting/tenancy. We may also offer you other services which relate to the services that you have used. Once you have completed the service we have arranged for you and if you do not wish to receive further calls, please contact us by phone, email or post.
We like to be able to keep you up to date with news, offers and promotions, but you can opt out of receiving emails and telephone calls from us at any time. To do this, you can click the ‘manage your preferences’ link that appears on the email or inform our representative on the telephone. It may take a couple of days for all of our systems to update, so bear with us whilst we process your request. Please note, if you submit information but there is an error or delay in processing, we may use the details you’ve submitted to contact you to complete your request.
If you get in touch by email we’ll keep a record of your emails and our responses. This helps us to resolve any problems, and to answer your query quickly and easily if you need to get in touch again. It also helps us to check our advisors have all the training they need to give you the best possible help.
We share your information in very limited circumstances set out below:
We’ll always comply with all relevant data protection legislation (including the General Data Protection Regulation).
We will only keep your personal data for as long as it remains necessary in line with the reason that we collected it from you and to meet any legal requirements (such as resolving a dispute). The time that the personal data is kept for is called the retention period. We retain your personal data relating to the purchase of your products for a period of 10 years after your purchase. This is in line with certain product liability provisions under the Consumer Protection Act 1987.
If you call or message us with an enquiry (but do not respond) we will keep your personal data for one month.
If you receive marketing emails from us and have not unsubscribed from these messages we will continue to process your personal data for this purpose for a maximum period of four years. You may ask us to stop processing for this purpose at any time.
You have a set of legal rights in relation to your personal data. These rights are to ensure that you are in control of how your personal data is used by organisations. We have provided a summary of your rights below:
If you would like to exercise any of your rights, please contact us at firstname.lastname@example.org
If you ask us to no longer send you any marketing (by email or post) please allow 48 hours for your request to be processed in our system. You can unsubscribe from email through the ‘manage your preferences’ link at the bottom of our emails. If you wish to receive calls relating to product protection plans, please contact us by phone, email or post. If you ask for us not to call you for marketing purposes, please allow 48 hours for us to action this request.
If you are not happy with the way in which we have dealt with your personal data or your enquiries relating to that personal data, it is your right to make a complaint to the data protection regulator. The regulator is the Information Commissioner’s Office. You can find more detail at www.ico.org.uk.
We have appointed a Data Protection Officer (DPO). You may contact the DPO by writing to us at the registered office address set out above or by emailing email@example.com
We’re always looking for new ways to improve your experience with us, that’s why we love hearing from you. If you have any questions about how we use your personal data or if you’d like to amend or stop us from processing your data (for marketing purposes), please contact us on 01432 266007.
Or you can write to us at our registered office address –
14 King Street, Hereford HR4 9BW
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