Privacy & Terms

Your Information and Why We Process It

The information we collect includes: name, address, email & telephone numbers. We only collect, keep, use or share your information for genuine business purposes, when you’ve approved us to do so, or when we’re obliged to legally. There are a few reasons why we use your personal details:

1. if you contact us with an enquiry either by telephone, email or through our website;
2. to process any request that you place on our website and arrange for viewings or property valuations;
3. to maintain any registered accounts you have with us;
4. promoting and advertising our products and services to you via email and post;
5. to train our employees to ensure that we are providing the best possible service;
6. to get in touch regarding customer satisfaction surveys and market research;
7. when you provide a review on our website;
8. when you enter any of our competitions;
9. matching your personal data for analysis and to provide you with a more personalised experience;
10. to analyse any problems with our website and improve its performance;
11. when you engage with us on any social media platform;
12. we also use personal details to contact you regarding our services and products and if we need to verify your identity;
13. for research, analysis, testing, monitoring, risk management and administration purposes; and
14. for crime or fraud prevention purposes.

Basics For Processing

For Martin-Saunders Property Services Ltd (trading as Cobb Amos) to be allowed to process your personal data, we must have a legal basis for the processing. The data protection legislation sets out what these basis are. We have described below the different basis that we rely on and provided examples of the processing.

Contractual

There are some contractual reasons why we have to process your personal data. We need to process the personal data that you provide in order to fulfil our part of the contract/agreement. If you do not provide your details we won’t be able to complete your order.

Legal

Sometimes we are required to process the personal data that we hold about you for legal reasons – for example, money laundering regulations, right to rent checks, referencing for rental properties, checking your financial position when purchasing.

Legitimate Interests

We also rely on being able to process your personal data on the basis that it is in our legitimate interests. When we do this we will always consider your interests and balance any positive or negative impact relating to such processing and your legal rights relating to data protection. The legitimate interests of Martin-Saunders Property Services Ltd (trading as Cobb Amos) do not automatically override your interests.

If you do not want us to process any of the personal data we have listed as being processed for legitimate purposes, you have the right to object. For more information see the section below relating to your rights. Please note that if you object we may still continue to process your personal data in certain circumstances. Please also remember that if we can’t process your personal data for these purposes your customer experience may not be as enjoyable.

Our legitimate interests include:

• analysing and understanding your customer journey and behaviour to improve efficiencies and interaction
• sending you email marketing messages, if you have previously bought something from us
• calling you to discuss any other services that we would like to offer you
• promoting and advertising our products and services both on our website and elsewhere on the internet
• analysing our website’s performance and solving any problems
• staff training
• personalisation of your experience

Consent

In some cases, we will ask whether you would like us to process your personal data. For example, if you would like us to notify you when a property matching your requirements becomes available or if you enter into a competition. If you provide us with consent, you may withdraw it at any time by contacting us.

When We’ll Contact You

We may contact you by telephone to arrange appointments, follow up feedback, recommend other properties to you, update you on your sale/purchase/letting/tenancy. We may also offer you other services which relate to the services that you have used. Once you have completed the service we have arranged for you and if you do not wish to receive further calls, please contact us by phone, email or post.

We like to be able to keep you up to date with news, offers and promotions, but you can opt out of receiving emails and telephone calls from us at any time. To do this, you can click the ‘manage your preferences’ link that appears on the email or inform our representative on the telephone. It may take a couple of days for all of our systems to update, so bear with us whilst we process your request. Please note, if you submit information but there is an error or delay in processing, we may use the details you’ve submitted to contact you to complete your request.

When You Contact Us

If you get in touch by email we’ll keep a record of your emails and our responses. This helps us to resolve any problems, and to answer your query quickly and easily if you need to get in touch again. It also helps us to check our advisors have all the training they need to give you the best possible help.

Information We’ll Share

We share your information in very limited circumstances set out below:

• where we’re obliged to do so (for example a legal request);
• when we need to work with a third party or core service provider, for example a credit referencing provider, solicitor, mortgage advisor or contractor. Each provider is carefully selected, and we’d only pass on the information required for them to perform that service on our behalf; they cannot use your data for any other purpose e.g. their own marketing purposes;
• with our group companies who may provide us with services;
• social media platforms or internet platforms (this is based on cookies – for more information see cookies