Customer Feedback

What you say about us really matters

As a local business, we thrive on the excellent reputation we have created and the majority of our business comes via recommendations from past clients.

After every property sells or lets, we contact buyers / tenants as well as sellers / landlords to check on the quality of service. Plus we make spot checks whilst we are marketing properties to ensure our teams keep doing what we know works well.

Testimonials

``BEST ESTATE AGENT EVER - we were kept up to date every step of the way. We were very pleased with your service from start to finish. Well Done``
``Just keep developing as you are - an efficient, professional team``
“Quality property, quality staff``
``All your services were perfect - thanks a million``
“Everyone at Knighton, Leominster and Hereford were lovely to deal with and made the process easy throughout``
“I found everything of extremely high quality``
``Indeed what a relief we got there in the end...so pleased the completion is all done and dusted. Please pass my thanks to the buyers too as they were very patient in the matter too. You guys all made the process too easy for us...and really did go above and beyond in helping to get different matters sorted and we really. Very very grateful. We recommend you to everyone who mentions they need an agent. Thank you and I will hopefully be in to see you all in the near future.``

Kind Regards
S. Jenkins

“Impressed with valuation professionalism and advertising``
“Everyone in the Cobb Amos office in Ludlow was extremely pleasant and helpful. I had very favourable feedback after every viewing and was kept well informed at every stage of the process. Leane, Vicky and Carrie were always obliging and accommodating and I have no hesitation in recommending them to anyone wishing to put their house on the market``
“Staff were always willing to go the extra mile``
“Becky, Anna and Emma are a very efficient team of three``
Contractor Feedback
Some lovely feedback & flowers
``Just wanted to huge thank you for all your help selling our property. You have all been fantastic and very professional. The best estate agents in Hereford without a doubt!``
``Becky, Ashleigh and Leane always kept me in the loop – very efficient.``
``One of the best estate agents we have used.``
``Staff helped us through a particularly trying exchange and gave us a lot of confidence throughout the whole process.``
``Caring and professional - could not ask for anything better!``
``All excellent - Keep doing what you are doing!``
``Good communication and quick response to all questions.``
Lovely words
``We would like to take the opportunity to say a huge thanks to all of you for your hard work, energy and commitment selling our beloved barn.

We would not have been in this situation right now had Kate not have tempted us into the first house, we were not at all in the market for a house move, we thought we were perfectly happy where we were! However, we were persuaded to view that property although this did not end as we expected; we were so impressed with the journey, that we had the house buying 'bug' and in the end we found the perfect house for us and needed to sell our barn. There was no doubt that after the fantastic service received whilst trying to purchase through you that we would want to sell our house with you, and we are so glad we did!

At this point we were introduced to Katie, who along with Kate, oozed enthusiasm over our house and certainly made us feel like all the time and attention needed was taken trying to sell our house, everything from the sales skill to the communication was perfect and cannot be faulted.
I have never received, in my life, such fantastic service.

Emails were bouncing around out of hours and on weekends trying to negotiate deals and giving feedback and updates, it made me feel 100% valued and filled me with confidence that I had made the right decision.

When a sale was agreed, the enthusiasm and excitement was unbelievable, I felt as though Kate and Katie really cared so much about it that they were probably more excited then we were - if that is possible! We were then introduced to Becky, who was just lovely in every way, evidently knowledgeable and always kept us in the loop with how things were going on. What has impressed us the most above anything is the team work.

Although we have been corresponding with three people throughout this, it felt like we were dealing with one big bundle of organised joy, and that nothing was more important than success. Everyone knew what everyone else was doing and saying, it just felt utterly seamless.

Paul & Joanna, you have three gleaming assets to your business in these three amazing ladies. I have already recommended a close friend who's property was on the market elsewhere to market with you and pretty much immediately, her house sold. Her astonishment, like mine, is towards the sheer effort that Kate put into making that process personal. I will never hesitate to recommend Cobb Amos to anyone. Estate Agents do not have the best name these days, and quite frankly some that I have dealt with over the past 6 years do not deserve a good name. You absolutely buck that trend.

I cannot say anything other than 'Thank You', to all of you from both of us for everything. After an enormously stressful year, I cannot explain how happy you have made us.``

``Thank you so much for this and I cannot tell you how much I appreciate all your efforts. Somehow since just talking to you I have had a lightness of step with no worries about anything plus I have been able to sleep as well. I think you have a rare gift in that you are able to offer sound advice with the ability to put everything into context and finally offer a sensible solution, on another level you radiate compassion, understanding and empathy.``
``A fantastic experience that was stress free. You all went above and beyond my expectation in service. Thank you for everything, it’s greatly appreciated.``
``Selling your home and buying another is one of the most stressful things in life, but Cobb Amos and Katie Owens made it easier!``
``We found you the most proactive estate agent in this area who followed up on visits unlike a lot of other agents. Coming from Reading, where agents are a lot more aggressive, the gentle but inclusive approach of Cobb Amos as a buyer was excellent.``
``Very good customer service. The property was on with two other agents for two years previous without an offer. Cobb Amos sold it in six weeks!``
``You take customer service seriously at the highest level.``
``Well done and thank you. I wish every estate agent could take a leaf out of your book – you have the edge.``
``Stephen Saunders is a credit to your company. He has gone out of his way to always be helpful and take time to explain matters. I feel he gave us over and above the standard service throughout our difficult purchase. My experience of Cobb Amos has always been positive``
``The entire service was beyond expectation.``
``Very good indeed! Kept us updated, rapid answers to our queries; clearly had an excellent working relationship also with the vendors.``
``All staff I had contact with were polite, courteous and dealt with queries promptly. A credit to the company.``
``Exceeded my expectations.``
``All staff very friendly, I couldn’t ask for better.``
``First class from start to finish. Very friendly, helpful and knowledgeable agents.``
Flowers & chocolates from a client
Customer Presents
``Ashleigh Bedford – brilliant service.``
``The most stress free move we have made. Very polite and efficient.``
``Ashleigh was very professional throughout our purchase and kept us informed throughout.``
``Friendly service; we chose you over others (e.g. Andrew Grant) due to 'feeling right' after your first visit and received the service we would have hoped for and expected in line with the fee. Thank you!``
``I just wanted to feedback that we have had such a remarkable service from Cobb Amos. All of your employees are helpful, motivated & polite, it is always a delight viewing a Cobb Amos property. And I also wanted to say that Anna from your Knighton office is exceptional, so professional and able to provide such a personal service each time.``
``Ashleigh – very patient and professional managing our stress!``
``Katie Owens is a credit to the firm!``
``Stephen helped get sale back on track with sound advice – which worked.``
Cakes from a happy client
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